Refund policy

Return Window & Conditions

• Returns accepted within 30 days of delivery.

• Product must be unused, unmodified, in original packaging with all accessories and manuals.

• Certain items are non-returnable, including Final Sale items, Open Box items, Customized products, and Bundled sets (unless returned in full).

Restocking & Return Fees

• A 30% restocking fee applies to all eligible returns.

• Return shipping costs are deducted from the refund.

• A $100 repackaging fee per item applies if the original packaging is missing or damaged.

Refund Processing

• Refunds are issued to the original payment method within 7 business days after inspection.

• It may take up to 10 business days for the refund to appear in your account.

Defective Product Returns

• If a defect is found within 30 days, ComfiAire provides a free replacement after confirmation.

• After 30 days, defects may be covered under the product warranty.

Exchange Policy

• Exchanges are allowed only if you receive an incorrect product or one that does not match the order.

• The product must meet the same return conditions (unused, original packaging, etc.).

• ComfiAire covers all shipping fees for approved exchanges.

For return approvals and a Return Merchandise Authorization (RMA), contact support@comfiaire.com before sending any items back.