WARRANTY
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Quick Access: Warranty Registration
By accessing ComfiAire's Warranty Registration, you acknowledge that you have read, understood, and agreed to our warranty terms and other terms and conditions.
Limited Warranty Policy
ComfiAire’s Warranty covers defects in materials or workmanship for products installed
by licensed and qualified HVAC professionals, in compliance with all applicable legislations, building codes, permits, requirements and standard trade practices. The installation must adhere to ComfiAire’s installation and operation instructions as well as the Owner’s Manual, and the purchaser/owner must follow ComfiAire’s proper maintenance guidelines under normal use and conditions. This Limited Warranty is
subject to the provisions, conditions, limitations, and exclusions outlined on our website
and may be updated at any time.
- Free replacement part to replace the defective part
- Free replacement compressor to replace the defective compressor
To qualify for ComfiAire’s Basic Limited Warranty, all of the following steps must be
completed:
- The purchaser/owner has to purchase the product online; and
- The purchaser/owner has to have the product installed by licensed and qualifiedHVAC professionals, in compliance with all applicable legislations, building codes,permits, requirements and standard trade practices.
To qualify for ComfiAire’s Bonus Limited Warranty, all of the following steps must be
completed:
- The purchaser/owner has to purchase the product online; and
- The purchaser/owner has to have the product installed by licensed and qualified HVAC professionals, in compliance with all applicable legislations, building codes, permits, requirements and standard trade practices; and
- The purchaser/owner has to properly complete and submit the ComfiAire Online Product Warranty Registration Form within 120 days of the order date.
The terms of the Warranty are contingent upon whether the product is installed at a
residential or commercial property with designated zoning; and whether the Warranty
Registration has been properly completed and submitted to ComfiAire within the specified timeframe.
The purchaser/owner shall assume full responsibility and risk for the safe and proper
installation in compliance with all applicable legislations, building codes, permits,
requirements and standard trade practices.
Failure to complete any of the required steps may result in the Warranty being voided.
ComfiAire’s Warranty Registration Program
It is the responsibility of the purchaser/owner to complete the registration process to
qualify for one of the industry's best product warranties. Please visit ComfiAire’s Warranty Registration section to complete and submit the Form within 120 days of the order date. The purchaser/owner is responsible for retaining a copy of the Product Warranty Registration for their records.
Warranty Commencement Date
The commencement date of ComfiAire’s Warranty is contingent upon whether the product is properly registered with ComfiAire. Either one of the applicable scenarios will apply:
- A. If the product is properly registered with ComfiAire’s Warranty Registration Program, the Warranty period begins on the installation date for the purchaser/owner at its registered installation location.
- B. If the product is NOT properly registered with ComfiAire’s Warranty Registration Program, the Warranty period begins on the order date for the purchaser/owner, with the delivery address considered the installation location.
The Warranty may be transferable to each subsequent owner of the property for a nominal fee, please refer to Warranty Transferability section.
Warranty Expiry Date
The expiry date of ComfiAire’s Warranty is contingent upon whether the product is
professionally installed at a residential or commercial property with designated zoning;
and whether the product is properly registered with ComfiAire. One of the applicable
scenarios will apply:
- A. If the product is professionally installed at a residential property with designated zoning and properly registered with ComfiAire’s Warranty Registration Program, it will fall under the Bonus Limited Warranty – Residential Use terms, which expires after the specified period stated in the Bonus Limited Warranty – Residential Use section.
- B. If the product is professionally installed at a residential property with designated zoning BUT NOT properly registered with ComfiAire’s Warranty Registration Program, it will fall under the Basic Limited Warranty – Residential Use terms, which expires after the specified period stated in the Basic Limited Warranty – Residential Use section.
- C. If the product is professionally installed at a commercial property with designated zoning and properly registered with ComfiAire’s Warranty Registration Program, it will fall under the Bonus Limited Warranty – Commercial Use terms, which expires after the specified period stated in the Bonus Limited Warranty – Commercial Use section.
- D. If the product is professionally installed at a commercial property with designated zoning BUT NOT properly registered with ComfiAire’s Warranty Registration Program, it will fall under the Basic Limited Warranty – Commercial Use terms, which expires after the specified period stated in the Basic Limited Warranty – Commercial Use section.
All warranty periods shall run concurrently, and only one of the applicable scenarios shall apply to the product. In the event of a claim, the applicable warranty terms and conditions shall govern, and no additional or separate warranties shall be invoked.
Installation by Licensed and Qualified HVAC Professionals
To be eligible for ComfiAire’s Warranty Program, it is the responsibility of the purchaser/owner that the products shall be installed by licensed and qualified HVAC professionals, in compliance with all applicable legislations, building codes, permits, requirements and standard trade practices, at the expense of the purchaser/owner. The installation must also adhere to ComfiAire’s installation and operation instructions and the Owner’s Manual. The purchaser/owner is responsible for verifying that the HVAC professionals possess the appropriate qualifications and certifications to carry out the installation.
BASIC LIMITED WARRANTY
Basic Limited Warranty – Residential Use
ComfiAire warrants its products to be free from defects in materials or workmanship:
Subject to exclusions and provided the product is professionally installed by licensed and qualified HVAC professionals in a residential property with designated zoning, ComfiAire offers the following Warranty: a 5-year Warranty on the compressor, a 2-year Warranty on parts, and a 1-year Warranty on the remote control, commencing from the order date, with the delivery address considered the installation location. This Limited Warranty is valid only when the product is used for its intended purpose and under normal use and conditions. For a detailed list of exclusions, please refer to the Exclusions to Warranty Coverage section.
Basic Limited Warranty – Commercial Use
ComfiAire warrants its products to be free from defects in materials or workmanship:
Subject to exclusions and provided the product is professionally installed by licensed and qualified HVAC professionals in a commercial property with designated zoning, ComfiAire offers the following Warranty: a 2-year Warranty on the compressor, a 1-year Warranty on parts, and a 6-month Warranty on the remote control, commencing from the order date, with the delivery address considered the installation location. This Limited Warranty is valid only when the product is used for its intended purpose and under normal use and conditions. For a detailed list of exclusions, please refer to the Exclusions to Warranty Coverage section.
BONUS LIMITED WARRANTY
Bonus Limited Warranty – Residential Use
ComfiAire warrants its products to be free from defects in materials or workmanship:
Subject to exclusions and provided the product is professionally installed by licensed and qualified HVAC professionals in a residential property with designated zoning, ComfiAire offers the following Warranty: a 10-year Warranty on the compressor, a 10-year Warranty on parts, and a 2-year Warranty on the remote control, commencing from the installation date at its registered installation location. This Limited Warranty is valid only when the product is used for its intended purpose and under normal use and conditions. For a detailed list of exclusions, please refer to the Exclusions to Warranty Coverage section.
Bonus Limited Warranty – Commercial Use
ComfiAire warrants its products to be free from defects in materials or workmanship:
Subject to exclusions and provided the product is professionally installed by licensed and qualified HVAC professionals in a commercial property with designated zoning, ComfiAire offers the following Warranty: a 5-year Warranty on the compressor, a 5-year Warranty on parts, and a 1-year Warranty on the remote control, commencing from the installation date at its registered installation location. This Limited Warranty is valid only when the product is used for its intended purpose and under normal use and conditions. For a detailed list of exclusions, please refer to the Exclusions to Warranty Coverage section.
Warranty Transferability
ComfiAire’s Limited Warranty may be transferrable to each subsequent owner of the
property for a nominal fee within the Warranty period. Please contact ComfiAire Customer Care via email at support@comfiaire.com and ComfiAire will provide more information and further instructions.
Exclusions to Warranty Coverage
ComfiAire is not liable for improper installation, operation, or maintenance of the product, and any installation and assembly shall only be performed by licensed and qualified HVAC professionals. It is the responsibility of the purchaser/owner to ensure that the product complies with all applicable legislations, regulations, and codes, and is suitable for its intended use and operation at the installation location. ComfiAire makes no guarantees or representations regarding the suitability of any product for a specific purpose. Any damage caused by failure to use, install, or maintain the product in accordance with our recommendations will void the Warranty.
The following is a non-exhaustive list of exclusions, which may be subject to change at
any time:
- Products that are installed outside of Canada, unless with the prior written approval of ComfiAire.
- All labour, supplies, materials, and associated costs, including but not limited to diagnosis, lodging, transportation, shipping, receiving, handling, removal, installation, and disposal related to replacing defective parts, are the responsibility of the purchaser/owner and are expressly excluded from coverage under the Warranty.
- All costs related to purchasing, charging, recharging, adjustment, removal and disposal of refrigerant remain the responsibility of the purchaser/owner and are not covered under the Warranty in any circumstances.
- All costs related to maintenance as outlined in the Owner’s Manual or installation and servicing instructions, such as cleaning of all air filters, heat exchangers, fans and blowers, any necessary lubrication of internal components and maintenance of external accessories, remain the responsibility of the purchaser/owner and are not covered under the Warranty.
- Failure, damage or repairs due to faulty installation, misapplication, abuse, improper servicing, unauthorized alteration, improper operation, or poor maintenance.
- Failure due to voltage conditions, blown fuses, open circuit breakers, or damages due to the inadequacy or interruption of electrical service.
- Failure or damage due to any external perils, such as floods, winds, fires, storms, lightning, accidents, broken water pipes, frozen water pipes, electrical surges, input power with over or under voltage, corrosive environments, or other conditions beyond the control of ComfiAire.
- Parts not supplied or designated by ComfiAire, or damages resulting from their use.
- Electricity or fuel costs, or increases in electricity or fuel costs from any reason whatsoever, including additional or unusual use of supplemental electric heat.
- Any direct, indirect, special, incidental, or consequential property or commercial damage of any nature whatsoever, as permitted by law.
- Products operated in unoccupied structures or used for purposes other than their intended use.
- Products that have been removed from the place it was originally installed and being reinstalled at another location.
- Failure due to incompatible parts, alterations, modifications or improper applications.
- Failure from lack of necessary or routine maintenance for the proper operation of the product, such as cleaning of all air filters, heat exchangers, fans, blowers, and any necessary lubrication of internal components or maintenance of external accessories.
- Failure due to the use of unauthorized parts, supplies or add‐on components that are not supplied by or approved for use by ComfiAire.
- Failure due to the use of dirty, recycled, incorrect type of unapproved refrigerants or lubricants.
- Failure resulting from moisture, air, dust, sand, dirt, or similar elements entering the product due to improper handling of parts or components during installation.
- Failure caused by continuous use of the product despite malfunction notifications at the display module.
- Failure due to mismatching, inaccurate product selection, under sizing, oversizing, improper installation or misuse.
Warranty Claim Procedure
To file a Warranty Claim, the purchaser/owner must first contact a licensed and qualified HVAC professional to identify the cause of the failure and diagnose the product. ComfiAire offers diagnostic resources such as manuals and videos for certain error codes, symptoms, or specific electrical and mechanical measurements to assist with proper diagnosis, however, ComfiAire is unable to remotely diagnose the product or provide solutions. If the licensed HVAC professional determines that the failure is caused by a defective part covered under the Warranty and the purchaser/owner has reported the issue to ComfiAire before the Warranty expiry date, the purchaser/owner can then contact ComfiAire to submit a Warranty Claim. Please email ComfiAire Customer Care at support@comfiaire.com with the subject line: “Warranty Claim” and include a description of the issue with the following information:
- Proof of purchase of product or proof of Warranty Transfer payment record.
- A copy of the ComfiAire Warranty Registration Form (if applicable) with all related documents, showing the model number, serial number, purchase date and installation date.
- A report prepared and signed by a licensed and qualified HVAC professional including his/her licence number and contact information after the diagnosis, indicating the nature of the defect, name and model number of the defective part, failure date, and if known, the reason for the failure and the remedy determined.
- Photos, videos and other diagnostic information may be requested by ComfiAire prior to it processing the Warranty Claim.
Upon receiving the email, ComfiAire’s Customer Care team will contact the purchaser/owner within 2 to 5 business days with a response. If the issue is covered by the Warranty, the purchaser/owner will receive an email with the approval for replacement parts under Warranty. The purchaser/owner is responsible for the process and costs of shipping and returning the defective part to ComfiAire for replacement under the Warranty. Upon receiving the defective parts, ComfiAire will furnish replacement parts to the purchaser/owner, without any charge for the parts if it determines that the parts have failed due to defects in materials or workmanship of the product installed by licensed and qualified HVAC professionals under normal use and conditions, and following proper maintenance guidelines. Any associated shipping costs for the replacement parts may also be covered at ComfiAire’s expense, at its sole discretion and determination.
Limitations of Warranties
All implied warranties, terms, and conditions (including those of merchantability and fitness for a specific purpose) are limited to the duration of this Limited Warranty, as
permitted by law. The express warranties provided are exclusive and cannot be odified, extended, or altered by any entity, person, or other party.
Indemnity
ComfiAire, along with its subsidiaries, affiliates, dealers, suppliers, contractors, subcontractors, employees, agents, successors, and/or assigns, shall not be held liable, whether in contract, tort (including negligence or strict liability), or otherwise, for any
damages to other property or equipment, loss of profits or revenue, loss of equipment usage or power systems, capital costs, costs for purchased or replacement power, costs for temporary equipment (including additional expenses for utilizing existing facilities), claims made by third parties against the claimant, or any direct, indirect, special, incidental, or consequential damages of any kind. All warranties expressly exclude any incidental and/or consequential damages.
The remedies provided to the purchaser/owner are the sole and exclusive remedies for
any failure by ComfiAire to fulfill its obligations, and ComfiAire's liability regarding any
claims related to the sale or use of the products under this Warranty, or any associated
actions, including manufacturing, performance, delivery, resale, or use of the products,
whether based on contract, tort (including negligence or strict liability), or otherwise, shall not exceed the purchase price of the products or parts in question. Correction of any nonconformity in the manner and timeframe specified constitutes full discharge of
ComfiAire's liabilities, regardless of whether the claims are based on contract, tort (including negligence or strict liability), or any other legal theory related to or arising from the products provided under these Terms.
No individual or entity is authorized to alter the terms and conditions of this Warranty
agreement or to create additional obligations or liabilities for any party involved.
These Warranty terms supersede all prior agreements and represents the complete, final, and exclusive understanding between the parties regarding its subject matter. Any
previous negotiations, representations, or promises, whether oral or written, are
considered fully integrated into these terms.
If any provision of this Warranty is deemed invalid or unenforceable for any reason, that
provision shall be severed, and the remainder of the terms shall remain in full force and
effect.
This Warranty grants you specific legal rights, and you may have additional rights that
vary by jurisdiction, and some limitations or exclusions herein may not apply to you.
IMPORTANT NOTICE
The purchaser/owner of our products acknowledge that the federal law prohibits the
opening of refrigeration lines in any purchased equipment. Only licensed and qualified
HVAC professionals may handle the refrigerant contained in any of our products or
systems. The purchaser/owner assume full responsibility and risk for the safe and proper installation of our products by licensed and qualified HVAC professionals, in compliance with all applicable legislations, building codes, permits, requirements and standard trade practices. ComfiAire reserves the right to change any features and specifications without prior notice or obligation.